Refund policy
At NIDD, we prioritize hygiene and product safety. Due to the nature of our products, all sales are considered final.
Returns
We do not accept returns or exchanges for the following reasons:
Incorrect size selection
Change of mind
Personal preference
Opened or used products
As our products are personal-use beauty items, they cannot be resold once opened or tried on for hygiene and safety reasons.
Sizing Responsibility
Please ensure you carefully check our size guide before placing your order.
We are not responsible for incorrect size selection, and returns or refunds will not be issued for sizing issues.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
Include your order number and clear photos or videos of the issue.
We will review the case and offer a replacement or refund if approved.
Refunds (if applicable)
Refunds are only issued in cases where the item is defective or the wrong item was sent.
If approved, refunds will be processed to your original payment method within 5–10 business days.
Contact Us
For any questions, feel free to reach out anytime.